Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thewalnutwood.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thewalnutwood.com.au.

Return Policy:

• You have 30 days from receiving your order to request a return (EU: 14 days).
• Items must be unused, unworn, with tags, and in original packaging.
• You must provide a receipt or proof of purchase.
• To start a return, contact info@thewalnutwood.com.au.
• Once approved, we’ll provide a return shipping label and instructions.
• Items sent without requesting a return will not be accepted.

Non-Returnable Items:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care items (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Damages or Wrong Items:

• Inspect your order upon receipt.
• Contact us immediately if your item is defective, damaged, or incorrect.

Exchanges:

• Processed as a return followed by a new purchase.

Refunds:

• Refunds are processed within 10 business days after we receive and inspect your return.
• Bank or credit card processing may take additional time.
• If your refund hasn’t appeared after 15 business days, contact info@thewalnutwood.com.au.